Refund Policy

Last updated: 25 September 2026

1. Nature of the product

The Service supplies digital content that is delivered immediately: energy is credited to your balance as soon as the payment is confirmed, and each consultation is generated within minutes of your question.

Because delivery is immediate and the content is consumed on request, energy that has already been spent on consultations cannot be refunded.

2. When we refund

The payment was taken but no energy was credited to your balance.

You were charged twice for the same package.

The Service was unavailable for a prolonged period through our fault and you could not use the energy you had purchased.

You purchased a package and have not spent any of it: within 14 days of the payment you may request a refund of the unused package in full.

3. When we do not refund

The energy has been spent — that is, consultations were generated and delivered to you.

The refund is requested because you disagree with the interpretation. The Service is informational and entertainment in nature, and the content of an astrological reading is not a defect.

The account was blocked for a breach of the Terms, in particular for abuse of the referral programme.

4. How to request one

Write to support@rishi.chat with the date of the payment, the package and the Telegram account used. You may also raise the request inside the bot.

We answer within 72 hours and, where the refund is due, return the money by the route it arrived. Payments made with Telegram Stars are refunded through Telegram, and the timing of the credit back to you depends on Telegram and on your payment provider.

Where a refund is made, the corresponding energy is removed from your balance.