Refund Policy

Last updated: 2 November 2026

1. Nature of the product

The Service is a digital service. Energy is credited to your balance as soon as the payment is confirmed and is spent on paid functions when you use them (for example, a consultation).

Energy that has already been spent on paid functions that were delivered to you cannot be refunded, because that part of the service has been provided.

2. When we refund

The payment was taken but no energy was credited to your balance.

You were charged twice for the same package.

A paid function was not delivered or failed through our fault — the energy for it is returned to your balance, or the money is refunded if you prefer.

The Service was unavailable for a prolonged period through our fault and you could not use the energy you had purchased.

Within 14 days of the payment you may request a refund of the unspent part of a purchased package for any reason. The amount is the package price in proportion to the purchased energy of that package that has not been spent. Bonus energy (starting balance, referral bonuses) is not refundable in money.

3. When we do not refund

For energy already spent on paid functions that were delivered to you.

Disagreement with an interpretation alone does not establish a defect: the Service is informational and entertainment in nature. This does not exclude your remedies if a function was not delivered or does not match its description.

Bonus energy obtained through abuse of the referral programme is cancelled. Blocking an account for a breach of the Terms does not by itself cancel a refund of unspent purchased energy that is due under this policy.

4. How to request one

Write to support@rishi.chat with the date of the payment, the package and the account used (the e-mail of your rishi.chat account or your Telegram account). You may also raise the request in the chat.

We answer within 72 hours of receiving the request. An approved refund is initiated within 5 business days of the approval, by the route the money arrived: card payments are returned to the same card through Keepz. Your bank usually credits the money within 5–10 business days after that.

Where a refund is made, the corresponding energy is removed from your balance.

5. Your statutory rights

This policy does not limit your mandatory rights under the consumer protection law of Georgia.